TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Jeanne Bliss, Founder and CEO at Customer Bliss. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Confirmit

OCTOBER 3, 2017

This means lots of talk about the experience in store or similar, and in dealing with potentially millions of pieces of feedback from different individuals. This is a key element in the insurance industry, for example. The insurance company is often selling to the consumer through an agent or producer.

Abandon Rate 40

Abandon Rate B2B Insurance Touchpoint 40

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Customer Journey Orchestration: Accordant on Finding a Path to Purchase. By Steve Offsey.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90