Forrester's Customer Insights

AUGUST 7, 2022

The global customer relationship management market is projected to grow from $63.91 billion by 2029, at a CAGR of 12.5%. This second wave CRM is experiencing is aimed at transforming engagement and business outcomes across an enterprise, surpassing its initial remit of increasing front-office productivity.

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CRM Customer Relationship Management How To Customer relationships 48

Forrester's Customer Insights

OCTOBER 4, 2022

billion by 2029, at a CAGR of 12.5%. Ready to give up on your CRM deployment? Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 Eighty-two percent of enterprises use CRM. Yet when I surveyed hundreds of business and IT […].

CRM 48

CRM Management How To Survey 48

NobelBiz

FEBRUARY 17, 2023

Kevin Daly, Founder of ValueAd and creator of Bestpair says that when call center agents have engaged and non-robotic conversations with your customers, relationships are built. Fortune Business Insights estimates that by 2022, the global customer experience management market will be worth up to $11.34

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Call Center Measurement First Call Resolution Contact Center 52