How To Measure The Service Level In Call Centers?
NobelBiz
FEBRUARY 17, 2023
Service level shows if a company has enough resources to connect all of its customers with agents and solve their problems quickly. But service level varies mainly by communication channels, and here are the standards for each: Phone: 80% of calls are answered in 20 seconds or less. billion by 2029, an increase of 12.2%.
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