2028 Consumers Customer Engagement Customers 
BlueOcean
SEPTEMBER 27, 2021
Customer experience is pretty much the hottest topic in the contact center and customer care space these days. Where Are Businesses Spending Money on Customer Experience? This article looks into where those priorities are, particularly as customer behavior have been permanently shifted by the pandemic. billion to $27.12
SaleMove
DECEMBER 17, 2018
Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner.
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SaleMove
DECEMBER 17, 2018
Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner.
SaleMove
DECEMBER 17, 2018
Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner.
CSM Magazine
DECEMBER 5, 2018
Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Get to know your audience.
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