SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner.

Meeting 44

Meeting Customer Service Call Center Chatbots 44

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner.

Meeting 40

Meeting Customer Service Call Center Chatbots 40

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner.

Meeting 40

Meeting Customer Service Call Center Chatbots 40

CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Get to know your audience.

Communication 58

Communication Customer Experience Social Media Retail 58

BirdEye

JANUARY 16, 2024

The chefs are your sales team, the servers are your customer service representatives, and the diners are your clients. Chaos would ensue, with dissatisfied customers and a disorganized staff. Here, a CRM integration would help, acting as the essential communication link that ensures everyone in the restaurant is on the same page.

CRM 59

CRM Management Social Media System 59