Customer Experience Trends In Banking Industry That Are Shaping The Future
SurveySensum
SEPTEMBER 5, 2024
from 2021 to 2028. So, in order to make a mark in this era of personalization, banks must utilize comprehensive customer data – from developing unified customer profiles, keeping CRM records up-to-date and accessible on all channels, and maintaining a real-time view of customer transactions and historical trends.
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