Ecrion

JANUARY 27, 2021

The same source tells us that over 80% of companies that implemented robotic process automation created a happier workplace. From 2020 to 2027, research predicts a compound annual growth rate of over 40%. Do you want to determine which is best for your company? Some of the benefits of RPA are: Enhanced customer interactions.

Software 52

Software CRM System Analytics 52

Magellan Solutions

JUNE 5, 2021

Do BPO companies have a minimum? This should be a must for all BPO companies offering their assistance to SMEs. On top of that, this company is also a HIPAA Business Associate Compliant. Well, they have the highest call increment of all companies in this list. What is the most affordable? So what’s the catch? per minute.

Call Center 52

Call Center Average Handle Time Communication Study 52

SmartKarrot

SEPTEMBER 20, 2022

Enterprise applications can be divided into several categories: Business Process Management (BPM) – BPM is considered one of the most critical solutions in the enterprise application market. It helps companies automate their business processes and reduce costs. Enterprise Software in the SaaS Market in EMEA.

Software 10

Software CRM Healthcare Telecommunications 10

NobelBiz

NOVEMBER 6, 2023

CCW reports that 91% of companies report their agents must access multiple screens during an interaction. The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Accenture predicts that AI is expected to boost productivity by 25% in the U.S. alone by 2040.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

NobelBiz

FEBRUARY 23, 2023

Being interested in UCaaS solutions is, above all, addressing the issue of a company’s digital transformation. UCaaS technology assists company operations both outside by optimizing its customer experience (CX) and internally by optimizing its employee experience (EX). New software tools are becoming more accessible.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

NobelBiz

JUNE 7, 2021

Being interested in UCaaS solutions is, above all, addressing the issue of a company’s digital transformation. UCaaS technology assists company operations both outside by optimizing its customer experience (CX) and internally by optimizing its employee experience (EX). New software tools are becoming more accessible.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52