Lumoa
SEPTEMBER 11, 2023
Having a customer experience strategy template helps companies formulate actionable plans that deliver results for both the customers and the business. Customer service is merely one aspect of a larger whole : Customer experience. Customer experience is not so insular.
Lumoa
SEPTEMBER 11, 2023
Having a customer experience strategy template helps companies formulate actionable plans that deliver results for both the customers and the business. Customer service is merely one aspect of a larger whole : Customer experience. Customer experience is not so insular.
CSM Magazine
MAY 16, 2023
More businesses are recognising the value of outstanding customer service. In fact, 88% of companies now prioritise customer experience in their contact centres. This confirms that quality customer service and brand recognition go hand in hand.
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