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Qualities to Look for When Building Your Customer Service Team

Help.com

The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. If you’re looking to join the ranks and expand your customer service team, it’s important to know what you’re looking for.

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Outsourcing Customer Service Is Cost Effective and Process Efficient

Helpware

By 2026, the market volume of the business process outsourcing sector is on track to surpass $4 billion, and there's a reason why that figure is so high. Companies have woken up to the fact that third-party service providers can up the company's game without being a drain on in-house resources.

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5 Top Customer Service Articles of the Week 10-25-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. What Kind of CX Do Customers Really Want? No Jitter) Many customers still prefer email and voice channels for customer service requests over chatbots. (No billion by 2026, representing a 30.9%

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Gartner Predicts No Reduction in Customer Service Spending in Coming Year

CSM Magazine

Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner, Inc. Twenty-one percent plan to increase customer spending and 72% to maintain spending, despite economic pressures. “In

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Evolution of Customer Experience in E-Commerce 2023

Lumoa

Customer Experience in E-commerce Trend Predictions for 2023. Providing exceptional customer service on an e-commerce platform is essential for maintaining a solid customer base. The Microsoft Global Service Report shows that 54% of respondents have higher expectations for customer service than the previous year. .

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LEVERAGING VISUAL AI TO MITIGATE THE ENVIRONMENTAL AND FINANCIAL IMPACT OF TRUCK ROLLS

TechSee

However, a surprising number of visits end up being wasted on issues that could have been easily fixed by customers themselves had they have been given a little guidance. Medium-duty trucks are projected to make up over 93% of the global electric truck fleet by 2026, with over 302,000 units in use worldwide.

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What Are the Three Pillars of B2B Customer Support for Fintechs?

CSM Magazine

More businesses are recognising the value of outstanding customer service. In fact, 88% of companies now prioritise customer experience in their contact centres. This confirms that quality customer service and brand recognition go hand in hand.

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