TechSee
NOVEMBER 27, 2018
AR has emerged as an innovative tool that allows enterprises an almost unlimited opportunity to interact with consumers on their mobile devices. AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years.
Inbenta
FEBRUARY 20, 2020
Researchers predict that by 2025, chatbots will accomplish more than 90% of the B2C interactions. Multiply the hourly pay of your agents by the hours spent on these kinds of interactions and that gives you an idea of the average price per contact. Reducing the average call time on first contact.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SmartKarrot
MAY 2, 2023
When done right, call sentimental analysis helps organizations better understand their customer’s pain points, needs, and preferences, so they can tailor their products, services, and also communication strategies. There are several ways to collect customer sentiment, but the most effective way is through chat transcripts.
VDS
OCTOBER 2, 2023
Genesys Cloud CX can help you manage customer interactions across various channels, enabling you to deliver proactive, predictive, and hyper-personalized experiences. Some of the advantages of using Genesys Cloud CX include: 90% first-call resolution: Improved customer satisfaction due to the efficiency of the platform.
ViiBE Blog
FEBRUARY 9, 2021
Field service management extends to scheduling services, dispatching technicians, tracking job statuses, invoicing and billing, and interacting with clients. billion USD by 2025. AR remote assistance connects a customer to a call center agent via an AR-enabled real-time video. The impact of field service management.
Expert insights. Personalized for you.
84 
Let's personalize your content