Lumoa

NOVEMBER 17, 2022

In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. trillion by 2025. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Multiple customer support options. Data Collection.

e-support 208

e-support Customer Experience Social Media Chatbots 208

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. It’s no secret that AI is transforming the way businesses interact with their customers. At least, we hope it won’t.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Eptica

APRIL 23, 2020

This means that any business in almost any vertical or industry can learn some useful lessons from service-oriented sectors such as restaurants and hospitality, perhaps even more so during lockdown measures. And trust is even more important in the online experience, where competitors are only a click away.

Hospitality 72

Hospitality Self Service Conference Training 72

SaleMove

MAY 26, 2020

Julia Carreon from Wells Fargo put it nicely in the article : “Gen Z members over the next decade will grow up to be the most demanding consumer the world has ever known” The demand for interactive and personalized digital experiences has already begun and it’s only going to increase.

Social Media 52

Social Media Self Service Banking Conference 52

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. It’s no secret that AI is transforming the way businesses interact with their customers. At least, we hope it won’t.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52