Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. It’s no secret that AI is transforming the way businesses interact with their customers. At least, we hope it won’t.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

SaleMove

MAY 26, 2020

As a [close] representative of the notorious Gen Z, which now controls $45 billion in annual spending , I’ve seen cardinal changes happening in the financial services industry. What could be a potential customer journey for a Gen Zer looking to open an account or apply for a new product?

Social Media 52

Social Media Self Service Banking Conference 52

Eptica

APRIL 23, 2020

This means that any business in almost any vertical or industry can learn some useful lessons from service-oriented sectors such as restaurants and hospitality, perhaps even more so during lockdown measures. And trust is even more important in the online experience, where competitors are only a click away.

Hospitality 72

Hospitality Self Service Conference Training 72

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. It’s no secret that AI is transforming the way businesses interact with their customers. At least, we hope it won’t.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52