Hospitality loyalty: 3 predictions that will change the industry
Currency Alliance
JANUARY 18, 2021
How much must they know by 2025 to not become a commodity? As the industry enters a future redefined by human-displacing technologies, much higher customer expectations and competitors such as Airbnb, this can be a devastating oversight. How hotels can prepare: shift budget from ‘human’ costs to reward value for customers.
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