Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Employee engagement is one of the most challenging aspects to master in the contact center. Gamification works well within a contact center environment as it leverages a number of game mechanics that workplaces can use to keep employees engaged and focused.

Gamification 79

Gamification Contact Center Average Handle Time Employee Engagement 79

Think Customers

JULY 29, 2022

Every time customers interact with a customer service representative, do a keyword search, click through a brand’s website, or engage other touchpoints, they’re giving hints about their interests and intentions. Businesses are eager to unlock insights that can help them adapt to change and reengage customers.

Data 59

Data Apparel Automotive Tourism 59

NobelBiz

FEBRUARY 21, 2023

Proactive consumer engagement engagements will surpass reactive customer engagement interactions by 2025. According to Gartner, as customer service professionals reconsider their business model around customer assistance modes, shifting to proactive engagement will be their top focus.

Customer Satisfaction 52

Customer Satisfaction Measurement How To Call Center 52

Playvox

FEBRUARY 23, 2022

Employee engagement is one of the most challenging aspects to master in the contact center. Whether in sales, customer service, or collections, ensuring that your employees are motivated and engaged should be a key focus. As the fastest-growing cohort, Millennials will make up 75 percent of the workforce by 2025.

Gamification 73

Gamification Contact Center Engagement How To 73