TechSee

NOVEMBER 27, 2018

AR has emerged as an innovative tool that allows enterprises an almost unlimited opportunity to interact with consumers on their mobile devices. AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years. Self Service.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

SmartKarrot

MAY 2, 2023

Introduction to Call Sentiment As the world increasingly moves toward digital communication, customer service organizations must find new ways to gather feedback about their clients’ and customers’ experiences. And this is where call sentiment enters the scene. So let’s get started! What is ChatGPT LLM Solutions?

How To 10

How To Social Media Net Promoter Score Chatbots 10

VDS

OCTOBER 2, 2023

With Genesys Cloud CX, you can enjoy a rich mix of platform APIs and native features that allow you to create innovative experiences for both customers and employees. Some of the advantages of using Genesys Cloud CX include: 90% first-call resolution: Improved customer satisfaction due to the efficiency of the platform.

How To 52

How To Customer Journeys Contact Center Analytics 52

ViiBE Blog

FEBRUARY 9, 2021

billion USD by 2025. Omnichannel is a strategy that integrates communication channels. Simply put, omnichannel is innovation through integration. Omnichannel communication is quickly becoming a cornerstone of field service management. Importantly, field service management is a rapidly growing industry.

Trends 52

Trends Management Omni-Channel Net Promoter Score 52