CSM Magazine

JANUARY 22, 2024

These rounds of funding highlight the innovation, diversity, and potential of the SaaS customer service industry, as well as the interest and demand from investors and customers alike. January, 2024 – CloudTalk, a Bratislava, Slovakia-based AI-powered calling solution, has raised $28 million in Series B funding.

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

Avaya

JUNE 24, 2019

They want to be free of the technology refresh cycle to more quickly adapt and innovate. Some key innovations within this partnership include: Virtual Agents: Virtual assistant technology is a key driver of the global contact center software market’s projected CAGR of 22% between 2019 and 2024.

Contact Center 104

Contact Center Self Service Contact Center Software Virtual Agent 104

Magellan Solutions

JULY 29, 2021

Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads. By pre-qualifying leads with call center AI, you increase the number of conversations for your live agents. Intelligent virtual agents work to increase contact rates. billion by 2024. .

Call Center 52

Call Center Self Service Social Media Omni-Channel 52