CSM Magazine

JANUARY 22, 2024

However, providing high-quality customer service can be challenging, especially in the era of digital transformation, where customers expect fast, personalized, and seamless interactions across multiple channels. November, 2023 – Siena AI, a San Francisco, CA-based autonomous customer service platform designed for commerce, raised $4.7

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

Avaya

JUNE 24, 2019

Effortless self-service, agent augmentation, interaction insights, smart pairing…nowhere close to what one vendor alone offers today. They want to be free of the technology refresh cycle to more quickly adapt and innovate. The overwhelming majority of organizations are now leveraging some form of AI in this area of business.

Contact Center 104

Contact Center Self Service Contact Center Software Virtual Agent 104

Magellan Solutions

JULY 29, 2021

Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads. By pre-qualifying leads with call center AI, you increase the number of conversations for your live agents. Intelligent virtual agents work to increase contact rates.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52