BlueOcean

NOVEMBER 13, 2023

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. The modern customer journey is complex and constantly evolving.

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

Magellan Solutions

MARCH 4, 2021

The outsourced customer care services are witnessing steady growth. It is being expected to surpass USD 110 billion by 2024. Omni-channel retailing has become a growing trend. Businesses get to mark their presence across many channels: Chat. What to expect with your outsourced support team.

Omni-Channel 52

Omni-Channel Social Media Government Comparison 52

BlueOcean

AUGUST 9, 2021

Simply request pricing for our outsourced customer care solution. 84% of contact centers around the globe already have some capability in data analytics as it relates to the customer experience, particularly in the realm of data collection. billion by 2024. Contact Center Data Analytics.

Contact Center 156

Contact Center Technology Self Service Analytics 156

Experience Investigators by 360Connext

JANUARY 23, 2024

Related: Preparing for the AI Revolution in Customer Service: A Guide for Customer Experience Leaders 2. Ignoring the Shift to Not Just Mobile-First, but Omnichannel for Real Customers are increasingly using mobile devices for their interactions. And we can’t forget that customers love seamless experiences.

Trends 143

Trends Self Service Customer Experience Customer Journeys 143

Team HGS

JANUARY 9, 2019

the outsourced customer care services market is predicted to be valued at $110 billion by 2024. Companies worldwide are putting significant effort and technology investments into improving the customer experience, providing the people, process, and technology to support an omnichannel environment. .

Trends 40

Trends Self Service Customer Experience Social Media 40

SurveySparrow

JANUARY 7, 2021

In the upcoming years, customers will want to do business with brands that have omnichannel communication. That means your business should have multiple communication channels for the customers to keep them engaged. This is where omnichannel communication comes into the picture. billion by 2024.

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52