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Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

My friend and fellow customer service expert, John DiJulius, shares his thoughts on how AI is benefiting both customer and employee satisfaction. I loved one of his first topics: AI is not the end of call centers. If you disagree, it’s because the call center experience you had isn’t using AI for its best capabilities.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

Meanwhile, the market for call-center AI technology is expected to increase from $800 million in 2019 to $2.8 billion by 2024. . We have 18 years of experience with helping clients effectively monitor their customer support operations. Call Center Agent Monitoring. Real-time Compliance Monitoring. . •