Top 5 Customer Service & CX Articles for Week of March 25, 2024
ShepHyken
MARCH 25, 2024
My friend and fellow customer service expert, John DiJulius, shares his thoughts on how AI is benefiting both customer and employee satisfaction. I loved one of his first topics: AI is not the end of call centers. If you disagree, it’s because the call center experience you had isn’t using AI for its best capabilities.
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