Top 5 Customer Service & CX Articles for Week of March 25, 2024
ShepHyken
MARCH 25, 2024
Through chatbots and empathy simulators are transforming customer service by taking over tasks traditionally done by humans, such as speech recognition, empathy, and decision-making. My friend and fellow customer service expert, John DiJulius, shares his thoughts on how AI is benefiting both customer and employee satisfaction.
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