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Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

Through chatbots and empathy simulators are transforming customer service by taking over tasks traditionally done by humans, such as speech recognition, empathy, and decision-making. My friend and fellow customer service expert, John DiJulius, shares his thoughts on how AI is benefiting both customer and employee satisfaction.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

Luzuriaga further states, “The chatbot is at the bottom of the rung.” Meanwhile, the market for call-center AI technology is expected to increase from $800 million in 2019 to $2.8 billion by 2024. . We have 18 years of experience with helping clients effectively monitor their customer support operations.