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Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

How Artificial Intelligence (AI) Is Benefiting Customer and Employee Satisfaction by John Dijulius (The Dijulius Group) AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. It’s making them better.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

Meanwhile, the market for call-center AI technology is expected to increase from $800 million in 2019 to $2.8 billion by 2024. . Hire telemarketer Philippines for the best customer support services. We have 18 years of experience with helping clients effectively monitor their customer support operations.