2023 Contact Center Workflow CRM Measurement 
TechSee
DECEMBER 9, 2020
Sometimes, it’s the contact center processes that slow down the agents, such as multiple logins required for different systems. Forrester reports that despite the market potential to reach $12 billion by 2023, more than half of deployed RPA solutions have not scaled beyond ten robots. Tip 3: Set the right success criteria.
NobelBiz
OCTOBER 17, 2023
Example from a Call Center Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection. Additionally, without adequate security measures, they inadvertently expose sensitive customer data. Explore lessons, regulations, and strategies for contact centers in 2023.
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