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5 Proven Ways to Make your Contact Center RPA Successful

TechSee

Sometimes, it’s the contact center processes that slow down the agents, such as multiple logins required for different systems. Forrester reports that despite the market potential to reach $12 billion by 2023, more than half of deployed RPA solutions have not scaled beyond ten robots.

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Essential Pain Points in Call Center Management – Part 2

NobelBiz

Explore lessons, regulations, and strategies for contact centers in 2023. Example from a Call Center Perspective A call center established in the early 2000s still uses a legacy CRM system. This dynamic tool revolutionizes the contact center workflow, making real-time data the heart of success.