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Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

How Artificial Intelligence (AI) Is Benefiting Customer and Employee Satisfaction by John Dijulius (The Dijulius Group) AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. It’s making them better.

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Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

Amazon SageMaker Canvas provides business analysts with a visual point-and-click interface that allows you to build models and generate accurate machine learning (ML) predictions without requiring any ML experience or coding.