Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

SurveySparrow

FEBRUARY 27, 2024

In the B2C industry, retail comes third, with insurance and financial services holding the first and second positions, respectively. Retail has experienced a steep climb in its NPS score from 41 in 2022. This showcases the retail industry’s exceptional performance in customer loyalty and satisfaction.

NPS 52

NPS Retail Effort Score Loyalty Programs 52

Interactions

SEPTEMBER 8, 2023

It’s fully managed and works well with contact center platforms (both on-premise and cloud-based), CRMs, POS, loyalty programs, and more meaning your existing tech investment is protected (now, that’s what we call a huge win!). Interactions IVA works with your existing technology stack instead of forcing you into another ecosystem.

Interaction 62

Interaction Self Service Customer Service Contact Center 62

Russel Lolacher

MAY 8, 2022

And one was when I worked at a company called now called loyalty, one, which runs the airmiles program here and in Canada, Canada’s largest loyalty program. And then the other one was launching sonnet insurance, which was Canada’s first digital, direct, car and, and home insurance company.

Leadership 52

Leadership Culture Employee Experience Insurance 52