ShepHyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life.

Customer Service 70

Customer Service Hospitality e-support eBook 70

Inbenta

JANUARY 17, 2022

9 Customer Service Trends for 2022. 2022 will see new trends that will redefine the customer service landscape – what’s new this year? So, what must customer service teams be prepared for in 2022? 9 Customer Service Trends for 2022: 1. Read also: 4 Conversational Support Tips to Make Lifelong Customers .

Self Service 98

Self Service Trends Customer Service Chatbots 98

Kustomer

JUNE 7, 2023

Customer Experience Trends in 2023 At the outset of 2022, a post-pandemic global economic recovery effort was gaining momentum and supply chain issues were beginning to ease. Download our CX trends ebook today and unpack the tips and tricks that can transform your organization.

Trends 84

Trends Self Service Customer Experience e-support 84

ChurnZero

FEBRUARY 7, 2020

Through 2022, Gartner projects the market size and growth of the cloud services industry at nearly three times the growth of overall IT services— Sid Nag , Gartner Research Vice President. The subscription e-commerce market has grown by more than 100 percent a year over the past five years. billion dollar market.

Customer Success 64

Customer Success e-support Software Trends 64