Kayako

JULY 22, 2022

Apart from pricing strategies, customer relationship management strategies have a huge influence on customer perception too. Past experiences: D o your customers have high or low expectations based on past interactions? How to Identify and Measure Customer Perception. Collect Customer Feedback.

Net Promoter Score 280

Net Promoter Score Measurement Effort Score NPS 280

Kustomer

JULY 28, 2022

While the customer experience may seem like something that is too abstract to effectively measure, there are a few important KPIs to track that can enhance your CX strategy. Perhaps the most important is the customer satisfaction score (CSAT). John Merse, Senior Product Manager, Kustomer. jump in sales during 2021.

Customer Experience 105

Customer Experience e-support Social Media Knowledge Base 105

ViiBE Blog

AUGUST 27, 2021

Customer experience. August 27, 2021. Customer experience is broader and encompasses factors like how easy it is to complete a purchase, how good the customer service is, and how good the product or service is. When combined, these factors can give you an overview of your overall customer experience. ViiBE Blog.

Net Promoter Score 52

Net Promoter Score First Call Resolution Effort Score Knowledge Base 52

Russel Lolacher

JUNE 15, 2021

I read a lot of articles, books and blog posts about customer service experience and ways to attract, retain and reacquire customers to keep organizations happy and healthy. There are some great brains out there that break all this down into case studies and tactics that leaders can really use to better serve their customers.

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

NobelBiz

AUGUST 28, 2023

Here’s a quick list of tech solutions that can get you on the right track: Omnichannel Customer Relationship Management (CRM) Systems centralize customer data and interaction history, enabling agents to deliver personalized and context-rich experiences regardless of the channel.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

CustomerSuccessBox

NOVEMBER 23, 2021

Ultimately, the impact on the company’s turnover should not be neglected, because a company retaining 5% of its customers sees its turnover increase by 25 to 55%. Therefore, building a good customer relationship is a winning strategy in the medium and long term. How to measure customer satisfaction? Repurchase rate.

Loyalty 52

Loyalty Net Promoter Score Loyalty Programs Effort Score 52

NobelBiz

APRIL 27, 2021

Customer relationship management is at the forefront of all business debates. Overall, retaining existing customers is much more lucrative than attracting new ones. But the questions remain, how do you keep your customers happy? How can a contact center solution enhance customer loyalty?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52