Playvox
FEBRUARY 13, 2023
A 2021 Qualtrics study spanning 17 industries found that, on average, organizations risk losing 9.5% That in itself makes a strong case for keeping your contact center quality management budget intact, but the effects of a strong program go far beyond revenue. of their revenue due to bad experiences.
NobelBiz
AUGUST 28, 2023
Embrace modern solutions that streamline operations and ensure smooth communication across channels. With the right tech, your center can waltz through challenges and deliver stellar service. Anticipating the long haul, call and contact center leaders are gearing up for a hybrid work setup.
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NobelBiz
APRIL 27, 2021
Attitudinal loyalty is a favorable outlook that a customer creates toward a brand based on factors such as consistency, price, customer support, customer care, and the impression portrayed by the contact center. What tools and options should the contact center Software include?
NobelBiz
FEBRUARY 23, 2023
A VoIP solution incorporated into a UCaaS system is a critical component of a multi-channel platform that significantly improves corporate communications by enabling IP connections (Internet Protocol). There are two architectural models for UCaaS UCaaS is available in two architectural models: single-tenant and multi-tenant.
NobelBiz
JUNE 7, 2021
A VoIP solution incorporated into a UCaaS system is a critical component of a multi-channel platform that significantly improves corporate communications by enabling IP connections (Internet Protocol). There are two architectural models for UCaaS UCaaS is available in two architectural models: single-tenant and multi-tenant.
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