ViiBE Blog

AUGUST 9, 2021

What is the key to success in a call center? Call Center , Customer experience. August 9, 2021. What is a call center? Call centers are large, complex organizations that receive or transmit massive volumes of telephone calls every day. ViiBE Blog. Insurance , Retail , SMB.

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Magellan Solutions

AUGUST 13, 2021

Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. There are several ways on how BPO Philippines improve the quality of their service of their business partners. Therefore, they can deal with customers’ issues delicately with regards to their feelings too.

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NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

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Stella Connect

NOVEMBER 2, 2021

It’ll be off to the races as customers flock to your business with money ready to be spent throughout the holiday season, but with this all-out blitz of consumer spending also comes the inevitable: angry customers. Everything you’ve done so far this year has prepared the customer service team for what’s on the horizon.

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ViiBE Blog

FEBRUARY 28, 2022

Nowadays when digital channels are no longer supplementary tools for business but their main means of development, it is getting particularly important to provide an excellent level of customer service online. Kelly Dell 28 October 2021 Customer experience How can you build and maintain customer loyalty?

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NobelBiz

FEBRUARY 17, 2023

If you run a call center, you know how important it is to provide excellent service to customers. That includes responding quickly to their inquiries and offering the best customer experience while maintaining excellent agent performance. That’s where the service level comes in. What can you do to improve?

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ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. August 11, 2021. Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. Video calling.

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