ViiBE Blog

FEBRUARY 9, 2021

What is field service management? Field service management (FSM) is an umbrella term for how a company directs its field operations. Field service management extends to scheduling services, dispatching technicians, tracking job statuses, invoicing and billing, and interacting with clients. The impact of field service management.

Trends 52

Trends Management Omni-Channel Net Promoter Score 52

Russel Lolacher

JUNE 15, 2021

— Shep Hyken (@Hyken) May 16, 2021. — Stephanie Thum, CCXP #CX (@stephaniethum) May 20, 2021. — LeslieO (@LeslieO) May 16, 2021. These #ESAT (employee satisfaction score) survey requests are so stinkin’ insincere. It got a little magical. For example: The customer has choices. Try it and see. #cx

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

SurveySparrow

APRIL 27, 2021

Especially in 2021 and beyond. To Track And Manage The Customer Journey. Suppose a customer is associated with your brand. In that case, your customer success team needs to track and manage their entire journey to keep them satisfied. They then analyze and store the data in a unified manner in the management platform. .

NPS 52

NPS Survey Multi-Channel Social Media 52

SurveySparrow

APRIL 27, 2021

Especially in 2021 and beyond. To Track And Manage The Customer Journey. Suppose a customer is associated with your brand. In that case, your customer success team needs to track and manage their entire journey to keep them satisfied. They then analyze and store the data in a unified manner in the management platform. .

NPS 52

NPS Survey Multi-Channel Social Media 52

SmartKarrot

SEPTEMBER 25, 2020

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. With the digital transformation taking place in the market, the smart usage of technology will be another important factor to look at in 2021. Personalization is going to be the most outstanding trend in 2021.

Trends 8

Trends Customer Success Customer Journeys Effort Score 8

SmartKarrot

SEPTEMBER 25, 2020

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. With the digital transformation taking place in the market, the smart usage of technology will be another important factor to look at in 2021. Personalization is going to be the most outstanding trend in 2021.

Trends 8

Trends Customer Success Customer Journeys Effort Score 8