TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

Comm100

FEBRUARY 25, 2021

Many providers still have not digitized their healthcare customer service offerings, and still rely heavily on easily overwhelmed phone support channels. Others lack any remote options for care, which is critical for at-risk customers and patients who need access to a pharmacist or medical provider from home.

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

SurveySensum

JULY 20, 2023

Imagine if the next customer didn’t bother with entering the code manually and left the store feeling disappointed. Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. By using customer feedback, retailers can find effective resolutions for these pain points.

Retail 52

Retail Feedback How To Self Service 52

NobelBiz

FEBRUARY 22, 2023

The pandemic has had an impact on the relationship between brands and customers. And how can you make customers desire to rediscover the joy of shopping when bad news and new digital habits influence their behavior? However, neither customer relations nor customers allow improvisation.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

The pandemic has had an impact on the relationship between brands and customers. And how can you make customers desire to rediscover the joy of shopping when bad news and new digital habits influence their behavior? However, neither customer relations nor customers allow improvisation.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52