Uniphore

AUGUST 12, 2021

Unsurprisingly, sales of these multimodal assistants grew 30% in 2020, while voice-only assistants saw a 3% decline. By 2023, customers will prefer to begin 70% of self-service requests with conversational voice interactions. What Alexa's Smart Display Can Teach Your Call Center. The same holds true in the contact center.

User Experience 246

User Experience Virtual Agent Self Service Contact Center 246

Talkdesk

DECEMBER 23, 2020

What we know so far about the Paycheck Protection Program The new $900 billion deal includes $284 billion for the PPP, which reopens after two previous tranches : $367 billion in March 2020 and an additional $285 billion in April 2020, for a total of $652 billion. . Here’s what we know so far.

Banking 126

Banking Contact Center Insurance Self Service 126

NobelBiz

MAY 9, 2023

Not having a proper call-back infrastructure: Take the time to work out the call flow of inbound calls. Auto-dialers have been gaining popularity in recent years, as they can help call centers reach more prospects in less time and with less effort.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

ProProfs Chat

JULY 29, 2020

Personalize Every Single Call. Improve First Call Resolution (FCR). Emphasize Call Flow Management. Personalize Every Single Call. Your inbound call center probably deals with hundreds of callers regularly, and injecting personalization in every call might seem like an ardent task. Source: Microsoft.

Call Center 85

Call Center Customer Experience How To Knowledge Base 85