2020 Abandon Rate e-support Interaction 
Comm100
FEBRUARY 9, 2021
In 2020, Covid-19 restrictions rendered the traditional open house event impossible. The handoff from support is seamless, it’s brought in great leads, and has led to shorter sales cycles. Comm100 is a great way to interact with customers in real time. Jasmina Duric, Manager of E-Services and Support Department.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
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Inbenta
OCTOBER 27, 2021
It is no secret that more shoppers than ever are relying on e-commerce. In fact, according to research, 74% want more interaction with humans. This contributes to a great customer experience and a positive brand interaction, increasing the chances of a purchase. Read also: E-commerce Chatbot: Serving Customer Recommendation.
Comm100
FEBRUARY 25, 2021
Many providers still have not digitized their healthcare customer service offerings, and still rely heavily on easily overwhelmed phone support channels. They needed to find a digital channel to help them reduce abandonment rates and increase bookings from donors. . Companies with strong omnichannel customer engagement see a 9.5%
CSM Magazine
APRIL 28, 2021
Customer service is one of the largest software categories in the world, but the market continues to operate in transactional silos and compartmentalizes customer interactions into separate channels. Their phone support has been particularly advantageous, with the callback function reducing our abandonment rate by 5%.
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