Remove 2020 Remove 2022 Remove Customer Retention Remove Voice of Customer
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Top 50 Women Leaders in Customer Success 2022

SmartKarrot

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021.

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6 ways to renew (and stick to!) your CX vows

Think Customers

In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience?

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In Case You Missed It: 3 Major InMoment Announcements You Need to Know About

InMoment XI

Online reviews are a great source of unsolicited customer feedback, and they often offer perspective from a different segment of the customer base than surveys or other feedback channels. This acquisition empowers InMoment customers to do just that! Want to know more about these headlines? Read more here!