Kustomer

APRIL 28, 2021

At this point it goes without saying, but the world shifted online rapidly in 2020. According to our recent research of over 500 US consumers, 71% reported shopping online more frequently during the past year. Along with this shift comes a shift in consumer attitudes. The Online Retail Opportunity.

Retail 98

Retail Customer Service Chatbots Consumers 98

Kustomer

NOVEMBER 4, 2020

Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. This results in lower wait times and fewer frustrated customers. billion in 2019 to $9.4 The chatbot market size is projected to grow from $2.6

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Kustomer

NOVEMBER 4, 2020

Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. This results in lower wait times and fewer frustrated customers. billion in 2019 to $9.4 The chatbot market size is projected to grow from $2.6

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52