2019 Customer Insights Online Experience Wait Times 
Kustomer
NOVEMBER 4, 2020
Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. This results in lower wait times and fewer frustrated customers. billion in 2019 to $9.4 The chatbot market size is projected to grow from $2.6
Kustomer
NOVEMBER 4, 2020
Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. This results in lower wait times and fewer frustrated customers. billion in 2019 to $9.4 The chatbot market size is projected to grow from $2.6
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