2019 Omni-Channel Online Experience Wait Times 
Kustomer
NOVEMBER 4, 2020
Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. This results in lower wait times and fewer frustrated customers. billion in 2019 to $9.4 More Businesses Will Switch to an Omnichannel Approach.
Kustomer
NOVEMBER 4, 2020
Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. This results in lower wait times and fewer frustrated customers. billion in 2019 to $9.4 More Businesses Will Switch to an Omnichannel Approach.
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