2019 Connections Technology Virtual Agent 
AWS Machine Learning
MARCH 31, 2023
Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. per contact—a virtual agent can potentially save $7.91 (98%) for every call it successfully handles.
UJET
DECEMBER 10, 2020
Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.
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UJET
DECEMBER 10, 2020
Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.
Bold360
JANUARY 2, 2020
So for my last episode in 2019, I wanted to look back at what I’d learned from those conversations. So be careful if you’re going to build something yourself and leverage a technology platform to do it. Pointing the Finger at Technology. That’s a bad model for technology and problem solving. Ryan Lester.
Avaya
JUNE 24, 2019
Effortless self-service, agent augmentation, interaction insights, smart pairing…nowhere close to what one vendor alone offers today. According to Gartner: Many vendors are narrowly focusing on getting the customer connected, overlooking other critical aspects of superior experiences that organizations need. It should be.
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. The conversation identified several contact center trends that, if addressed effectively, can lead to the transformation of two critical elements of operational success: people and technology. .
TechSee
FEBRUARY 12, 2018
This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer. Mantis Vision.
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