2019 Connections Interaction Virtual Agent 
AWS Machine Learning
MARCH 31, 2023
Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. per contact—a virtual agent can potentially save $7.91 (98%) for every call it successfully handles.
UJET
DECEMBER 10, 2020
Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.
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UJET
DECEMBER 10, 2020
Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.
Avaya
JUNE 24, 2019
Effortless self-service, agent augmentation, interaction insights, smart pairing…nowhere close to what one vendor alone offers today. According to Gartner: Many vendors are narrowly focusing on getting the customer connected, overlooking other critical aspects of superior experiences that organizations need. It should be.
UJET
JUNE 25, 2021
Unsurprisingly, mobile usage skyrocketed during the pandemic, and the percentage of mobile interactions with the contact center is now estimated to be 80% or higher globally. And, by doing so, everything from text messages to virtual agents and voice synergize, ensuring that experience is branded and consistent as well.
Playvox
JANUARY 13, 2022
Removing silos enables connected experiences in which customers are recognized in every channel and don’t encounter friction as they move across them. Artificial intelligence is also enabling new technologies including smart virtual agents that facilitate self-service and tools that measure customer sentiment in real time.
TechSee
FEBRUARY 12, 2018
Considering this strong consumer preference for text, companies should strongly consider augmenting voice-based customer support with an option that allows customers to interact with your company via text as well. Immerse technologies provide the ability to interact and communicate with the virtual environment. Get started now.
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