TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. MWC Barcelona 2019 Self-Service Sessions not to be missed.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

TechSee

DECEMBER 11, 2018

Call center leaders realize that the time has come to deliver real measurable value to the enterprise. 2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. At its best, it is preferred by consumers and profitable for the enterprise.

Call Center 182

Call Center Omni-Channel Self Service Strategy 182

TechSee

OCTOBER 31, 2018

Telecoms are harnessing the power of AI to process and analyze these huge volumes of Big Data in order to extract actionable insights to provide better customer experiences, improve operations, and increase revenue through new products and services. TOBi to handle a range of customer service-type questions.

Industry 100

Industry Telecommunications Trends Self Service 100

TechSee

FEBRUARY 12, 2018

Gartner predicts that by 2019, AR, VR and mixed reality (MR) solutions will be adopted in 20% of large-enterprise businesses. While these technologies are still 5-10 years away from mass adoption, customer service organizations already recognize the benefits of providing an immersive customer experience.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Gartner predicts that by 2019, AR, VR and mixed reality (MR) solutions will be adopted in 20% of large-enterprise businesses. While these technologies are still 5-10 years away from mass adoption, customer service organizations already recognize the benefits of providing an immersive customer experience.

Trends 84

Trends Customer Service Multi-Channel Self Service 84