Second to None

MARCH 9, 2018

To learn more about why your customer service staff should engage with customers via social media, check out the following piece written by Ashley Cooksley, for AdWeek. And research from Sprout Social shows that answering a customer’s question on social media prompts 49 percent of consumers to purchase.

Social Media 69

Social Media Chatbots Customer Service Brands 69

Lithium

JUNE 11, 2019

Is constantly following our customers around via changing social channels the best way to deliver great customer service or is there a time and place to decide that certain channels are where we can truly deliver exceptional customer service experiences? Agile, creative digital customer service solutions.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

Is constantly following our customers around via changing social channels the best way to deliver great customer service or is there a time and place to decide that certain channels are where we can truly deliver exceptional customer service experiences? Agile, creative digital customer service solutions.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

Is constantly following our customers around via changing social channels the best way to deliver great customer service or is there a time and place to decide that certain channels are where we can truly deliver exceptional customer service experiences? Agile, creative digital customer service solutions.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40