Oracle
AUGUST 26, 2020
Service leaders considering moving their teams remote should specifically assess internal leadership, culture, and agent resources. Here are 5 steps to help develop a successful and productive telework strategy. Examine and adjust your internal leadership style. Foster a connected employee culture.
ShepHyken
MAY 6, 2022
He shares how you can improve your customer service strategy and team to take advantage of the benefits an exceptional customer service function has to offer. Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JANUARY 26, 2018
Pay attention to what customers are saying. Take advantage of what you are seeing and hearing and then use what you’ve learned to surprise your customers with amazing and exceptional customer service. – Shep Hyken. To learn more about Evan’s book Ingaging Leadership, visit Ingage.net.
Integrity Solutions
OCTOBER 27, 2021
After all, you can’t consistently deliver at such a high level- at every customer touch point- if only certain people are responsible for making sure it happens. In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused.
Natalie Petouhof
SEPTEMBER 12, 2018
” If you are wondering how AI can move the needle on the metrics you get measured on every day, below is a short guide on how to get the best business results when considering AI as part of your Customer Service strategy. Implementing technology without strategy makes us do the wrong things faster !
Second to None
MARCH 9, 2018
Research published in Harvard Business Review found that customers who received a response to their query on social media were more likely not just to remain a customer, but to spend more money with the brand, and recommend it to others. You can spot patterns in customer behavior that could be invaluable in informing your strategy.
Lithium
JUNE 11, 2019
Is constantly following our customers around via changing social channels the best way to deliver great customer service or is there a time and place to decide that certain channels are where we can truly deliver exceptional customer service experiences? Agile, creative digital customer service solutions.
Expert insights. Personalized for you.
99 
Let's personalize your content