2018 Customer Retention e-support Insurance 
Magellan Solutions
MAY 3, 2022
The common services utilized by companies under this industry are customer support and tech support. The management believed that it would help the company in reducing costs while maintaining and enhancing the quality of customer service. This will allow Telefónica to reduce its debt pile and increase its market value.
Team HGS
JANUARY 30, 2018
By Subramanya C, HGS Chief Technology Officer Analytics goes hand in hand with today’s optimized customer experience strategy. Analytics is a tool that can be used at every step of the customer journey—from assessing and benchmarking customer support to gauging the voice of your customer for actionable business and product decision making.
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Magellan Solutions
MAY 6, 2020
The common services utilized by companies under this industry are customer support and tech support. The management believed that it would help the company in reducing costs while maintaining and enhancing the quality of customer service. This will allow Telefónica to reduce its debt pile and increase its market value.
SmartKarrot
SEPTEMBER 3, 2021
For that very reason itself, retention marketing is great because it’s a sure-shot way of increasing your brand awareness and revenue. As per Profitwell’s study , the average retention rates across various industries are: Retail: 63% Banking: 75% Telecom: 78% IT Services: 81% Media: 84% Insurance: 83%.
SurveySensum
JULY 14, 2020
Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.
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