Talkdesk

MARCH 12, 2021

Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018. Omnichannel.

Call Flow 91

Call Flow Contact Center Abandon Rate Omni-Channel 91

Verint

DECEMBER 15, 2017

In 2018, the contact center industry will be all about automation. Compliance and regulatory issues have been major factors in the adoption of call logging and the practice of recording all interactions.

Management 29

Management Contact Center Call Recording Employee Engagement 29

Avaya

JANUARY 26, 2018

The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018. Desktop screen capture: This is an undetectable back-end process that records desktop screen activity during each customer interaction.

Financial 51

Financial Contact Center Call Recording Communication 51

Talkdesk

FEBRUARY 20, 2019

Many leverage restaurant technology from SICOM Systems, Inc to improve quality of service, increase customer engagement and ultimately grow revenue. In fact, SICOM technology is used in 30,000 restaurants in 62 countries.

Omni-Channel 47

Omni-Channel Contact Center Call Recording CRM 47

Avaya

JUNE 18, 2018

Workforce optimization solutions play a key role in helping you transform your customer engagement initiatives, improve the productivity of customer support personnel, and comply with ever-increasing regulations. GDPR went into effect in May 2018 to protect European Union (EU) citizens’ data and privacy. Comply with GDPR.

Contact Center 40

Contact Center Analytics Competitive Advantage Call Recording 40