2018 Call Center Call Recording Customer Engagement 
Talkdesk
MARCH 12, 2021
Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.
Talkdesk
FEBRUARY 20, 2019
Many leverage restaurant technology from SICOM Systems, Inc to improve quality of service, increase customer engagement and ultimately grow revenue. In fact, SICOM technology is used in 30,000 restaurants in 62 countries.
Verint
DECEMBER 15, 2017
In 2018, the contact center industry will be all about automation. Compliance and regulatory issues have been major factors in the adoption of call logging and the practice of recording all interactions.
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