Remove 2018 Remove Call Recording Remove Customer Engagement Remove Employee Engagement
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Automated Quality Management Drives Objective Evaluations, Job Satisfaction

Verint

In 2018, the contact center industry will be all about automation. Compliance and regulatory issues have been major factors in the adoption of call logging and the practice of recording all interactions.

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Three Ways to Get More Value from Your Workforce Optimization Platform

Avaya

Workforce optimization solutions play a key role in helping you transform your customer engagement initiatives, improve the productivity of customer support personnel, and comply with ever-increasing regulations. GDPR went into effect in May 2018 to protect European Union (EU) citizens’ data and privacy. Comply with GDPR.