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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. 360-degree view of your customer.

Trends 84
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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. 360-degree view of your customer.

Trends 84
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The future of Co-browsing: 5 Trends to Watch

TechSee

For example, while CSPs are eager to increase the usage of their self service apps, adoption has been relatively low (estimated as below 30%). Gartner highlights the convenience of co-browsing – with most self-service interactions occurring in a web browser or mobile app, customers are just a click away from a co-browsing session.

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AI in Customer Service – How to Deliver Real Value Now

TechSee

We will be watching these up-and-coming AI trends closely in 2018, and so should you. These areas represent excellent starting points for introducing AI into your organization and building the intelligent platform of tomorrow. Augmentation of human intelligence.