Beyond Philosophy

APRIL 4, 2019

Brands are everywhere. Everybody feels like they understand what brands are. However, when we ask the fundamental questions of “What is a brand?” Branding is a critical topic in Customer Experience. We discussed where branding and Customer Experience interact and prioritize in a recent podcast.

Loyalty 130

Loyalty Brands Insurance Call Center 130

Hero Digital

DECEMBER 11, 2018

But as products and services continue to emphasize customer satisfaction, the future of brand differentiation will be creating emotional brand experiences. Brand loyalty is at an all-time low, but values-driven connections are tipping the scale for customers across generations. Enter your brand. Reassurance.

Omni-Channel 42

Omni-Channel Connections Brands Healthcare 42

Grade.us

DECEMBER 1, 2020

to 27.94% of your local search rankings (local pack + localized organic rankings) are dependent on your Google My Business profile according to a 2018 ranking factors study by Moz. This verification method is ideal for brands with multiple locations. Other platforms account for a modest 8.6%. Online reviews make up another 6.47

Hotels 49

Hotels Report Social Media Brands 49

Grade.us

DECEMBER 10, 2019

Business goals for brands on Google My Business. to 27.94% of your local search rankings (local pack + localized organic rankings) are dependent on your Google My Business profile according to a 2018 ranking factors study by Moz. More brands are claiming their listings over time. Business goals for brands on Google My Business.

Hotels 30

Hotels Brands Report Sales 30