BirdEye

NOVEMBER 20, 2023

ReferralCandy Tailored for e-commerce businesses, ReferralCandy automates the referral process for online stores by smoothly integrating with all the major platforms. Its fraud detection helps keep the program legit, while the analytics give you the down low on what’s working so you can fine-tune your approach.

Software 62

Software Marketing Multi-Channel e-support 62

ProProfs Chat

MAY 6, 2020

Takeaway: To train your customer support reps, upgrade your services at the contact center, or even overhaul the complete support process. Service insight and knowledge are also key to a good experience according to 62% of consumers. (Source: American Express ) Tweet this. Importance of Customer Experience Statistics.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Kustomer

NOVEMBER 25, 2021

And so, one of the things that we know is that customers, especially higher tier customers; think about airlines or hotels or other loyalty programs, have a sense of self-worth, often inflated, about how important they are to the company is really important to, even at a surface level acknowledge they’re treated differently.

Customer Service 98

Customer Service Effort Score Self Service Customers 98

Strativity

APRIL 27, 2023

From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice. By the end of 2020 it was estimated that approximately 110,000 U.S.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice. By the end of 2020 it was estimated that approximately 110,000 U.S.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Kustomer

MARCH 12, 2020

The original concept of delighting customers stemmed from the theory it would create more loyalty and increase the amount of money a consumer would spend. If the current strategies used to delight customers are flawed, what strategies work to create customer loyalty? Consumers want to self-serve.

Effort Score 52

Effort Score Self Service Customers Multi-Channel 52

ProProfs Chat

JULY 30, 2021

Stackla research brings forth the fact that 86% of customers look out for brand authenticity before they support a brand. Consumers consider different aspects of your brand like quality, value, website responsiveness, values, and so on to form an opinion about your brand. (a) b) E-Commerce Industry – AMAZON.

Brands 111

Brands Net Promoter Score Social Media e-support 111