TechSee

DECEMBER 5, 2017

Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. The Canadian-based Coveo increases self-service success and case deflection by making search core to the self-service experience.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

Magellan Solutions

JULY 27, 2017

These are the trends of the call center industry this year of 2017: The growth of the cloud call centers. Greater accessibility, improved efficiency, faster speed, more seamless operations, increased security at a lower cost – these are the popular benefits of a cloud-based call center platform.

Call Center 56

Call Center Trends Industry Report 56

TechSee

JUNE 25, 2019

Physical biometric solutions analyze parts of the human body, such as a person’s face, iris or fingerprints, while behavioral biometric solutions analyze other characteristics, such as gait, voice, or interaction with a device. billion worldwide by 2025, with a CAGR of 22.9 Face and voice recognition. Agent decision support.

Technology 122

Technology Customer Service Contact Center Gamification 122